Customer Service & Desk Collection Specialist
Join PT Doeku Peduli Indonesia as a Customer Service & Desk Collection Specialist and play a pivotal role in delivering exceptional support while maintaining professionalism and empathy in debt recovery processes. This position is ideal for individuals who thrive on handling customer inquiries and resolving issues with a smile. Based in Jakarta Selatan, you will be part of a dynamic team dedicated to providing top-notch service and ensuring timely debt collection.
In this role, you will interact with customers daily, using tools like CRM systems and telephony software to manage inquiries and follow up on outstanding payments. Your ability to communicate effectively and handle sensitive information with discretion will be crucial. We offer a competitive salary of Rp 5,500,000 - Rp 6,000,000 per bulan, along with opportunities for professional growth and development within a reputable company.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints with professionalism and empathy.
- Manage and follow up on outstanding payments using CRM systems and telephony software.
- Provide clear and concise information to customers regarding their accounts and payment options.
- Collaborate with the finance team to ensure accurate and timely debt collection.
- Maintain a high level of confidentiality and adhere to company policies and procedures.
- Monitor and report on key performance indicators (KPIs) related to customer service and debt collection.
- Participate in team meetings and training sessions to improve service quality.
- Stay updated on industry trends and best practices in customer service and debt recovery.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or debt collection roles.
- Proven ability to handle customer inquiries and resolve issues effectively.
- Strong communication skills, both written and verbal.
- Proficiency in using CRM systems and telephony software.
- Good understanding of financial and debt collection processes.
- Ability to work under pressure and meet tight deadlines.
- High level of professionalism and discretion.
- Bachelor's degree in Business Administration, Finance, or related field.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang