IT Helpdesk / Service Desk Specialist - Bali (6+ Months Experience Required)

Join Strategic Networks Inc as an IT Helpdesk/Service Desk Specialist in Bali! We are urgently seeking a skilled IT professional with at least 6 months of experience to provide exceptional technical support to our clients across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Sanur. In this role, you'll be the first point of contact for our clients' technical issues, ensuring swift resolution and minimal downtime. Our company, Strategic Networks Inc, has been a trusted name in Bali's IT services for over a decade, known for our commitment to excellence and client satisfaction.

As an IT Helpdesk/Service Desk Specialist, you'll be using tools like ServiceNow, Jira, and Slack to manage tickets, communicate with clients, and collaborate with our team. You'll work closely with our clients to understand their needs, provide solutions, and ensure their IT infrastructure runs smoothly. This is an excellent opportunity to grow your career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients across Bali, resolving hardware, software, and network issues.
• Manage and track service requests using ServiceNow and Jira.
• Communicate effectively with clients using Slack to ensure clear and timely updates.
• Collaborate with the IT team to escalate complex issues and provide technical solutions.
• Document all incidents and resolutions for future reference and continuous improvement.
• Stay updated with the latest IT trends and technologies to enhance our support services.
• Monitor and maintain our clients' IT infrastructure to prevent potential issues.
• Train and mentor junior staff to ensure high-quality support services.

🎓 Kualifikasi & Syarat

• At least 6 months of experience in IT support or a related field.
• Familiarity with ServiceNow, Jira, and Slack.
• Strong communication and problem-solving skills.
• Knowledge of hardware, software, and network troubleshooting.
• Ability to work independently and as part of a team.
• Proactive approach to identifying and resolving issues before they escalate.
• Bachelor's degree in IT, Computer Science, or a related field.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are a plus.

🛠️ Keahlian

Lowongan Terkait